(450) 655-9111

©2019 by 911 Pro Inc

SUPPORT

911Pro offers an IT support service available 24 hours a day. A team of technicians share call taking to be there when customers have needs.

 

Recognizing the importance of connectivity in today's work environments, technicians respond to calls in a timely manner. Different support structures exist according to the level of urgency of the customer realities.

documented system

Every call openned with the support team is documented so that we can keep track of actions taken to resolve customer issues. Calls are redirected to service technicians if the action to be taken requires a trip to the customer. Thus, all the vehicular needs are answered by a multidisciplinary team oriented on customer service.

ADAPTED SERVICES CONTRACT

911Pro offers tailored service contracts. Whether it's banking hours, monthly, quarterly or annual contracts, 911Pro can find a support option that meets the reality of each of its customers. Billing is simple and sent according to plan directly via email at the end of each billing cycle.

FLOAT MAINTENANCE

Install electronic, electrical and computer components that require expertise. It is then necessary to maintain these equipments to allow them an optimal yield for a period of life justifying the investment. The 911Pro mobile team conducts preventive annual maintenance to keep equipment alive longer. The maintenance helps to clean the areas where the dust slips and solidify the mounting structures that may become less stable with high vibration mobile environments.

911Pro offers tailored service contracts. Whether it's banking hours, monthly, quarterly or annual contracts, 911Pro can find a support option that meets the reality of each of its customers. Billing is simple and sent according to plan directly via email at the end of each billing cycle.

MAINTENANCE PLAN